Privacy Policy

Privacy Policy

Whistle Clean is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we protect it.

Who We Are

Whistle Clean is a residential and commercial cleaning company based in Markham, Ontario, Canada. Our website is whistle-clean.com.

What Information We Collect

Information you provide directly:

• Name and contact information — email address, phone number, and address

• Payment information — processed securely through Stripe. We never store your card details directly

• Booking details — service type, preferred dates, property information, and special instructions

• Communications — any messages or enquiries you send us

Information collected automatically:

• Basic website analytics — pages visited, time on site, and general location data

• Device and browser information

• Cookies used to improve your browsing experience

How We Use Your Information

We use your information to:

• Process and confirm your bookings

• Send appointment reminders and confirmations

• Process payments securely through Stripe

• Respond to your questions and requests

• Improve our services and website experience

• Send occasional service updates or promotional offers — you can opt out at any time

How We Share Your Information

We do not sell, rent, or trade your personal information to anyone. Ever.

We work with a small number of trusted third party services to operate our business:

• Stripe — payment processing

• Google — website hosting via Google Sites and analytics

• Calendly or booking platform — appointment scheduling

These providers are bound by their own privacy policies and are only given access to information necessary to perform their services.

Payment Security

All payments are processed through Stripe, a leading global payment platform. Your card details are encrypted and handled entirely by Stripe. Whistle Clean never sees or stores your full payment information. For more information visit stripe.com/privacy.

Your Client Portal

Your Client Portal gives you direct access to your booking history, invoices, and payment details at any time. This is managed securely through Stripe. You can update your payment information, view past transactions, and manage your account directly through the portal.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like your information removed from our records please contact us directly and we will action your request promptly.

Your Rights

As a resident of Ontario and Canada you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) including the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent for communications at any time

To exercise any of these rights contact us at the details below.

Cookies

Our website uses basic cookies to improve your experience. You can disable cookies through your browser settings at any time. Disabling cookies may affect some features of the site.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of our website following any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your information please get in touch:

Whistle Cleaning
Markham, Ontario, Canada
📧 getwhistleclean@gmail.com
🌐 whistle-clean.com