FAQ

Frequently Asked Questions

Everything you need to know before booking your first clean.

Booking & Scheduling

How do I book a clean?
Simple — pick your package on our Services page, pay upfront, and select your preferred date and time. No phone calls, no back and forth, no waiting on a quote. You'll receive a confirmation immediately.

How far in advance do I need to book?
We recommend booking at least 48 hours in advance. Need something sooner? Add our Same Day or Next Day option at checkout and we'll do our best to make it happen.

Can I book a recurring clean?
Absolutely. Our Weekly and Bi-Weekly Whistle packages are designed exactly for that. Same team, same day, same standard every visit. You can manage your recurring booking anytime through your Client Portal.

What if I need to reschedule or cancel?
Life happens. We ask for at least 24 hours notice for rescheduling or cancellations. Cancellations within 24 hours of your scheduled clean may be subject to a small fee.

The Clean Itself

Do you bring your own supplies and equipment?
Yes — we bring everything we need. Professional grade cleaning products and equipment are included in every service. If you have a preferred product you'd like us to use just let us know when booking.

Do I need to be home during the clean?
Not at all. Many of our clients provide a key or entry code and go about their day. We're fully insured and your home is in good hands.

How long does a clean take?
It depends on the package and size of your space. A Quick Whistle typically takes 1.5–2 hours. A Standard Whistle runs 2.5–3.5 hours. A Deep Whistle can take 3.5–5 hours. We don't rush — the job is done when it's done properly.

Do you clean dishes or do laundry?
Laundry wash and fold is available as an add-on at checkout. We don't wash dishes as a standard service but can discuss this for recurring clients.

What areas of the home do you clean?
Every room in your home — kitchen, bathrooms, bedrooms, living areas, hallways, and staircases. Our Deep Whistle and Move Whistle packages extend to inside appliances, cabinets, baseboards, and interior windows.

Pricing & Payment

Why do I pay upfront?
Upfront payment lets us confirm your booking immediately, plan our schedule properly, and show up fully prepared for your clean. It also means no awkward payment conversations at the end of the job.

What payment methods do you accept?
We accept all major credit and debit cards securely through Stripe. Your payment information is never stored by us directly.

Can I add services after I book?
Yes — contact us at least 24 hours before your clean and we'll adjust your booking and process any difference in payment.

Do prices change based on the size of my home?
Our packages are priced for typical home sizes as described. If your space is significantly larger or has unusual requirements we may adjust the price — we'll always let you know before confirming.

Trust & Safety

Are you insured?
Yes. Whistle Clean carries full liability insurance for every job. You're fully protected.

Who will be cleaning my home?
Our own vetted, trained team members — not subcontractors or strangers pulled from an app. We take who enters your home seriously.

What if I'm not happy with the clean?
We stand behind every job with our Whistle Promise. If something isn't right, contact us within 24 hours and we'll come back and make it right at no charge. No arguments, no hassle.

Is my personal information safe?
Always. We don't sell or share your information with anyone. Your data and payment details are handled securely through our Client Portal powered by Stripe.

Commercial Clients

Do you offer commercial cleaning contracts?
Yes. Our Monthly Commercial Contract is a recurring service with a fixed monthly rate, priority booking, and a consistent team. Get in touch for a custom quote.

Can you clean outside of business hours?
Absolutely. We schedule commercial cleans before opening, after closing, or on weekends — whatever works for your operation.

Do you service properties outside Markham?
We primarily serve Markham, Unionville, Stouffville, Richmond Hill, and Scarborough. Contact us for locations outside this area and we'll let you know if we can accommodate.

Still Have Questions?

We're happy to help.

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